Every growing organization has certain major Customer relation/Sales Enquiry Management related issues and are looking for solutions to questions as under:
With a view to assist our customers in this process, ORECS offers a unique way for Lead Management or Inquiry Management , which can simplify the Enquiry Management Process enabling you to take command over this aspect of business.
A normal Inquiry Life cycle comprises of various busines
CRM Sales Target Report:
Quantitatively analyzing your sales team or salespeople is important. Salespeople who are cognizant of how they're performing tend to be more receptive to coaching and directives. When they understand their performance, they can determine what is working and hopefully correct what isn't.
ORECS helps you to get the stats. As one can't simply measure sales wins. Five sales out of 500 meetings isn't exactly stellar. You also need to evaluate productivity: Track the number of meetings / Call with prospects and the number of prospects who have received a proposal or quote. Also, find the number of prospects in the sales funnel, the likelihood they will close and within what timeframe.
Inquiry vs Won Deal :
A sale arises from a customer making an inquiry and then deciding to buy. To increase sales you can work on two things: increase the number of inquiries and/or improve the conversion from inquiry to sale.
ORECS provides graphical analysis on inquiry vs Won deal with time options from week to year.
ORECS helps to derive action on sale improvement and self assessment on cause and its impact on conversation.
Customer Communication Report: