ORECS CCD

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411 University St, Seattle, USA

engitech@oceanthemes.net

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ORECS Customer Care Department (CCD) Module

Empower your customer support team and streamline service delivery with ORECS’s comprehensive CCD Module.

Key Features:

Centralized Asset Management:
- Maintain comprehensive records of customer details, asset information (including type, model, serial number), commercial agreements (pricing, contracts), and warranty details.
Complaint Registration and Tracking:
- Register customer complaints efficiently, capturing detailed information for accurate assessment.
- Track the status of complaints throughout the resolution process.
Service Engineer Management:
- Assign complaints to qualified service engineers based on their expertise and availability.
Mobile App Integration:
- Equip service engineers with a user-friendly mobile app to:
  - Update complaint status in real-time.
  - Log service details, including notes and photos.
  - Track their daily journey and accurately manage kilometers traveled.
  - Mark daily attendance with location tracking.
AMC (Annual Maintenance Contract) Management:
- Manage AMC details effectively, ensuring timely service delivery.
Automated Alerts:
- Receive timely notifications regarding expiring AMCs and warranties, preventing service disruptions.
Service Scheduling:
- Define service frequency based on specific contracts (e.g., one service per 90 days).
Dashboard Reporting:
- Gain insights into complaint status distribution, service engineer performance, and other key metrics through an informative dashboard.

Improved Customer Service:
- Respond to customer inquiries and complaints promptly and efficiently.
Enhanced Service Delivery:
- Streamline the service process through effective task assignment and mobile app integration.
Optimized Resource Allocation:
- Assign service engineers based on their skillset and availability.
Reduced Service Costs:
- Proactive alerts prevent missed warranties and ensure timely maintenance.
Data-driven Decision Making:
- Leverage dashboard insights to identify areas for improvement and optimize service operations.

Experience seamless solutions at your fingertips.