Call Centre
- Call centre is the main medium of interaction with system to update the data in system from site. This module works as the main interface for providing nutrition to the system in the form of various data.
- An easy user interface helps the Data operator to feed data accurately and easily with least amount of data typing, since the basic structure of ORECS is developed to maximize the selection of predefined data from the system rather than typing every time.
- This reduces the probability of human error or any typological error committed while typing in the data. Also there are no ways to feed wrong data to manipulate the reports as ORECS has a strict Data Validation in each of the modules.
- Correct and useful information can only be fetched from the system, if data in the system are updated regularly and accurately. Hence Call centre module provides both the facilities which also reduce the requirements of operating knowledge to the operator or supervisor who is actually working on site. They just have to call a predefined phone number and dictate everything in easy words. It can be a simple questionnaire session which helps the operator to highlight on important facts and figures necessary to derive to the right verdict from management.